FAQ
1. Are your watches waterproof?
Most of our watches are water-resistant, not fully waterproof.They can withstand everyday splashes (hand-washing, rain), but we do not recommend swimming or showering with them. Please check each product page for the exact water-resistance rating.
2. What type of movement do your watches use?
Our watches use high-precision quartz movement, known for accuracy, durability, and low maintenance.
3. Do the watches come with a warranty?
Yes! All watches include a 1-year warranty that covers manufacturer defects such as movement malfunction, dial issues, or loose components. The warranty does not cover accidental damage, water misuse, or wear and tear.
4. Are the watches adjustable to any wrist size?
Yes. Metal band watches can be adjusted by removing or adding links. If needed, any local jeweler can adjust the size for you. Some models also come with a tool for easy home adjustment.
5. What materials are used in the watches?
Our watches use premium materials such as:
- Stainless steel cases and bands
- Mineral or hardened glass
- Ceramic elements (on selected models)
- High-quality plating (gold, rose gold, silver)
- Rhinestones or crystals on luxury models
Each product page provides detailed specifications.
6. Do your watches change color over time?
Our watches feature high-quality plating designed to resist fading. To keep your watch looking new, avoid prolonged exposure to chemicals, perfumes, or salt water.
7. How do I maintain and clean my watch?
Regular care will extend the life and shine of your watch.
8. Do the watches include a battery?
Yes. Every quartz watch comes with a pre-installed battery ready for use. Battery life is typically 1 to 2 years depending on usage.
9. Can I replace the battery myself?
Yes, but we recommend having it replaced by a professional to avoid damaging the case or water-resistant seals.
10. What should I do if my watch stops working?
First, check if the battery might need replacement. If the issue persists, contact our support team and provide :
11. Do you ship the watches with a gift box?
Yes. Each watch comes in a premium gift box, perfect for gifting on birthdays, anniversaries, or special occasions.
12. Are these watches suitable as gifts?
Absolutely! Our watches are designed to be timeless and elegant — perfect for partners, parents, friends, or colleagues.
13. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
14. Do you offer international shipping?
Yes! We ship worldwide. Shipping fees and delivery times vary depending on your location.
15. How long does shipping take?
Orders are usually processed within 1–3 business days.
Delivery typically takes:
Once your order is shipped, you will receive a confirmation email with your tracking number. You can track your package on our tracking page. We offer a 30-day return policy on all unused and undamaged products.
If you are not satisfied, contact our support team to arrange a return or exchange. If your product arrives damaged or incorrect, contact us within 48 hours with photos, and we will send a replacement or refund. Yes, all products come with a 1-year limited warranty that covers manufacturing defects. Orders can be changed or canceled within 12 hours after purchase.
After processing, we can no longer modify the order. Absolutely. We use encrypted SSL technology to ensure that your payment details are 100% secure. You can reach our support team by email at contact@unvivio.com or through the contact form on our website. We respond within 24 hours.
16. How can I track my order?
17. What is your return policy?
18. What if I receive a damaged or incorrect item?
19. Do you offer warranty on your products?
20. Can I change or cancel my order?
21. Is my payment information secure?
22. How do I contact customer support?