Refund Policy
RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Other non-returnable items include:
- Gift cards
- Downloadable software
- Certain health and personal care items
To complete your return, you must provide a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 14 days after delivery
Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received it. We will also inform you of the approval or rejection of your refund request.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, please first recheck your bank account.
Then contact your credit card issuer, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing delay before a refund is posted.
If you have completed all these steps and still have not received your refund, please contact us at: contact@unvivio.com.
Sale Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at contact@unvivio.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed that you have returned the item.
Shipping
To return your product, you should mail it to:
501-860 Rue Trémoy, G1X 3Z2.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Depending on where you live, the time required to receive your exchanged item may vary.
If you are shipping an item worth more than €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.